Privacy Policy

BigFormat ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We comply with the General Data Protection Regulation (GDPR) and applicable Irish data protection legislation.

1. Who We Are

BigFormat is a digital agency providing professional digital services including:

• Website Design & Development
• Mobile App Development
• Search Engine Optimisation (SEO)
• Digital Marketing
• Social Media Marketing
• Branding & Graphic Design

If you have any questions regarding this Privacy Policy, please contact us using the details available on our Contact page.

2. Information We Collect

Information You Provide

• Name
• Email Address
• Telephone Number
• Company Name (where applicable)
• Project Details
• Messages submitted through our contact forms

Information Collected Automatically

• IP Address
• Browser Type
• Operating System
• Device Information
• Pages Viewed
• Time Spent on the Website
• Referral Source

3. How We Use Your Information

We use your information to:

• Respond to enquiries.
• Provide quotations.
• Deliver our services.
• Improve our website.
• Send newsletters where consent has been provided.
• Communicate with existing clients.
• Comply with legal obligations.
• Protect our website from fraud and misuse.

4. Legal Basis for Processing

Your information is processed under one or more of the following lawful bases:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests.

5. Newsletter

If you subscribe to our newsletter, we will use your email address to send updates, industry news, promotions and marketing communications.

You may unsubscribe at any time by clicking the unsubscribe link contained within our emails or by contacting us directly.

6. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used to:

• Remember user preferences.
• Improve website performance.
• Measure website traffic.
• Enhance website functionality.

You may disable cookies through your browser settings.

7. Analytics

We may use analytics tools to understand how visitors interact with our website.

Information collected may include:

• Pages Visited
• Device Type
• Browser Information
• Approximate Geographic Location
• Session Duration

This information is collected to improve our website and services.

8. Sharing Your Information

We do not sell your personal information.

Your information may be shared with trusted third-party service providers assisting us with:

• Website Hosting
• Email Services
• Analytics
• Marketing Platforms
• Technical Support
• Website Maintenance

These providers process your information only on our behalf and in accordance with GDPR.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

Although we take reasonable precautions, no online system can guarantee complete security.

11. Your Rights

Under GDPR you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request data portability.
• Lodge a complaint with the Irish Data Protection Commission.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact page.